Return & Refund Policy

At ExsellGambia, we provide a platform that connects buyers and sellers directly through WhatsApp. We do not own, sell, or ship products listed on our website. Because of this, all matters related to product returns, refunds, or exchanges are the responsibility of the seller.

1. Our Role
– ExsellGambia acts strictly as an intermediary.
– We do not guarantee product quality, delivery times, or seller commitments.
– All transactions are conducted directly between the buyer and the seller.

2. Buyer Responsibilities
– Review product details and communicate with the seller via WhatsApp before purchase.
– Request receipts, proof of payment, or agreements in writing to avoid disputes.

3. Seller Responsibilities
– Provide accurate product descriptions and images.
– Clearly state return and refund policies when communicating with buyers.
– Honor any return/refund agreement made with buyers.

4. Dispute Handling
– Buyers and sellers are encouraged to resolve issues directly.
– ExsellGambia does not mediate or enforce refunds. Fraudulent sellers may be suspended.

5. No Platform Liability
ExsellGambia is not responsible for damaged, lost, or misrepresented items, seller commitments, or financial losses from transactions.

6. Recommendations
– Meet in safe, public locations.
– Verify product condition before payment.
– Request receipts for high-value purchases.

For questions, contact: Admin@exsellgambia.com